Research

Research Interests: 

Healthcare Operations Management, Empirical Service Operations Management, Behavioral Operations Management

Publications (as of 2025) ** = industry or clinical collaborator 

1. Masoud Kamalahmadi, Kurt Bretthauer, Jonathan Helm, Alex Mills, Edwin Coe**, Alisa Judy-Malcolm**, Areeba Kara**,  & Julian Pan** (2023). Mixing it up: Operational impact of hospitalist caseload and case-mix, Management Science, 69 (1), 283-307.  

   • Winner of the 2018 POMS College of Health Care Operations Management Best Paper Competition

   • Media Coverage: Medscape 

   • Link: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3456882

2. Masoud Kamalahmadi, Qiuping Yu & Yong-Pin Zhou (2021). Call to duty: Just-in-time scheduling in a restaurant chain, Management Science, 67 (11), 6751-6781.

   • 3rd Place at the 2019 INFORMS Service Science Best Paper Award

   • Media Coverage: Harvard Business Review (also in Chinese and Farsi), Brookings, EMERGING, INFORMS Press Release, Science Times, NEWS@TheU, Scheller News, Foster Research Briefs

   • Link: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3299631

3. Masoud Kamalahmadi, Christos Zacharias, Howard Gitlow, Stephen Demers**, Cristina Rubio-Delgado**, Katelyn Walker** (2025) Breaking barriers: Improving patient adherence to appointments and provider productivity through telehealth, Production and Operations Management.

• Link: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5399057

Working Papers

4. Racial and gender biases in customer satisfaction surveys: Evidence from a restaurant chain

• Co-authors: Qiuping Yu, Yong-Pin Zhou

• Finalist at the 2024 INFORMS Service Science Best DEIJ Paper Competition (5-min Video)

• Media Coverage: Brookings

• Link: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4418420 

5. Telehealth's double-edged sword: The hidden costs of expanding access to virtual care

• Co-authors: Jong Myeong Lim, Cristina Rubio-Delgado**, Katelyn Walker**

• Runner-Up at the 2025 POMS College of Health Care Operations Management Best Paper Competition

6. Improving access for underserved communities: Network effects of opening rural healthcare clinics

• Co-authors: Kurt Bretthauer, Jonathan Helm, Rodney Parker 

Work-in-Progress

7. Remote access, real risks: The impact of telehealth expansion and rollback on the opioid epidemic 

• Co-authors: Xiru Pan, Niam Yaraghi, Michael French, Anindya Ghose

8. Equity and efficiency in hospital physicians' work structure

• Co-authors: Alex Mills, Kurt Bretthauer, Areeba Kara**, Edwin Coe**

Other Publications

9. Masoud Kamalahmadi, Mansoor Shekarian, & Mahour Mellat-Parast (2021). The impact of flexibility and redundancy on improving supply chain resilience to disruptions. International Journal of Production Research, 60(6), 1992-2020. 

10. Mahour Mellat-Parast, Sima Sabahi, & Masoud Kamalahmadi (2019). The relationship between firm resilience to supply chain disruptions and firm innovation. In Revisiting Supply Chain Risk (pp. 279-298). Springer, Cham. 

11. Masoud Kamalahmadi & Mahour Mellat-Parast (2017). An assessment of supply chain disruption mitigation strategies. International Journal of Production Economics, 184, 210-230. 

12. Masoud Kamalahmadi & Mahour Mellat-Parast (2016). Developing a resilient supply chain through supplier flexibility and reliability assessment. International Journal of Production Research, 54(1), 302-321.

13. Masoud Kamalahmadi & Mahour Mellat-Parast (2016). A review of the literature on the principles of enterprise and supply chain resilience: Major findings and directions for future research. International Journal of Production Economics, 171, 116-133.