Research

Research Interests: 

Healthcare Operations Management, Empirical Service Operations Management, Behavioral Operations Management

Publications (as of March 2022) ** = industry or clinical collaborator 

1. Kamalahmadi, M., Bretthauer, K., Helm, J., Mills, A., Coe**, E., Judy-Malcolm**, A., Kara**, A., & Pan**, J. Mixing it up: Operational impact of hospitalist caseload and case-mix, Management Science, 69 (1), 283-307.  

   • Winner of the 2018 POMS College of Health Care Operations Management Best Paper Competition

   • Link: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3456882

2. Kamalahmadi, M., Yu, Q., &  Zhou., Y. (2021). Call to duty: Just-in-time scheduling in a restaurant chain. Management Science, 67 (11), 6751-6781.

   • 3rd Place in the 2019 INFORMS Service Science Best Paper Award

   • Media Coverage: 

     • • Harvard Business Review. IdeaWatch, January/February 2020 (also in Chinese and Farsi).

       • Brookings, EMERGING, INFORMS Press Release, Science Times, NEWS@TheU, Scheller News, Foster Research Briefs.

   • Link: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3299631

Working Papers

3. Breaking barriers: Improving patient adherence to appointments and provider productivity through telehealth  

• Co-authors: Christos Zacharias, Howard Gitlow, Stephen Demers**, Cristina Rubio-Delgado**, Katelyn Walker**

4. Racial and gender biases in customer satisfaction surveys: Evidence from a restaurant chain

• Co-authors: Qiuping Yu, Yong-Pin Zhou

• Link: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4418420

5. Improving access for underserved communities: Network implications of opening rural healthcare clinics

• Co-authors: Kurt Bretthauer, Jonathan Helm, Rodney Parker 

6. Telehealth's double-edged sword: The hidden costs of expanding virtual access to care

• Co-authors: Jong Myeong Lim, Cristina Rubio-Delgado**, Katelyn Walker**

Work-in-Progress

7. The dark side of telehealth: The impact of telehealth expansion and rollback on opioid crisis 

• Co-authors: Xiru Pan, Niam Yaraghi, Michael French

8. Equity and efficiency in hospital physicians' work structure

• Co-authors: Alex Mills, Kurt Bretthauer, Areeba Kara**, Edwin Coe**

Other Publications

9. Kamalahmadi, M., Shekarian, M., & Parast, M. (2021). The impact of flexibility and redundancy on improving supply chain resilience to disruptions. International Journal of Production Research, 1-29. 

10. Parast, M. M., Sabahi, S., & Kamalahmadi, M. (2019). The Relationship Between Firm Resilience to Supply Chain Disruptions and Firm Innovation. In Revisiting Supply Chain Risk (pp. 279-298). Springer, Cham. 

11. Kamalahmadi, M., & Parast, M. M. (2017). An assessment of supply chain disruption mitigation strategies. International Journal of Production Economics, 184, 210-230. 

12. Kamalahmadi, M., & Parast, M. (2016). Developing a resilient supply chain through supplier flexibility and reliability assessment. International Journal of Production Research, 54(1), 302-321.

13. Kamalahmadi, M., & Parast, M. M. (2016). A review of the literature on the principles of enterprise and supply chain resilience: Major findings and directions for future research. International Journal of Production Economics, 171, 116-133.